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Patient Participation Group
Join our PPG and help us to improve and maintain our services.
The Aims of the Patient Participation Group
- To offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
- To improve the provision of health care.
- To improve communication between surgery, patients and the wider community about matters concerning the surgery and health in general.
- To provide assistance in development of new services.
- To encourage a spirit of self help and support amongst patients to improve their health and social care.
Getting Your View
The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.
Patient Participation Group Meeting Minutes - July 2025
Learning Event - PPG Meeting
Site name: The Riverside Practice
Event on 02/07/2025, led by RG
Others involved were: RG
Category
Administrative, Organisational
Analysis
What happened?
Present:
Practice: RG
PPG: : MD, HM
Apologies:
AJ, EL, AD NP
Agenda
- Sign off March 2025 minutes
- Safety Alerts
- Freedom to speak up guardian
- PPG Improvement funds
- Answer message
- AOB
1. March 2025 Minutes
These were signed off. The rear car park now has 24 hour CCTV and patients who use the car park must register their car at reception to avoid a ticket.
2. Safety Alerts (LFPSE)
RG explained that as part of sharing learning the practice submits information to the learning from patient safety event portal.
A recent example involved a prescription error.
3. Freedom to speak up guardian
RG updated that NELondon ICB has now appointed to this post. At the practice this is the Practice Manager, This is to allow whistle blowing and raising of any concerns by people working in the NHS.
4. PPG Improvement Funds
The allocation for 2025-2026 is £4484.82
RG proposed items of expenditure to use these funds. The PPG kindly supported this:
- Annual calibration and PAT testing
- Annual risk assessments
- Cooling equipment for the reception/admin area
- Reception call screen annual license fee
- Equipment- TBC
5. Answer message
The PPG fed back that they were satisfied with the current phone system and RG acknowledged that the call queue time had been longer due to recent staff absence. The PPG felt this was acceptable as the option to have a call back without waiting was in place.
The PPG felt that the answer message could be shorter and could help reduce the number of calls by giving more information using the option buttons once connected. The practice manager had previously advised that a proportion of calls were for information only.
Action: Review the current answer message and give more information on common questions so that patients can avoid having to wait to be connected or called back.
6.AOB- none declared
Next meeting- September 2025 to discuss the annual GP patient survey results