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Patient Participation Group
Join our PPG and help us to improve and maintain our services.
The Aims of the Patient Participation Group
- To offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
- To improve the provision of health care.
- To improve communication between surgery, patients and the wider community about matters concerning the surgery and health in general.
- To provide assistance in development of new services.
- To encourage a spirit of self help and support amongst patients to improve their health and social care.
Getting Your View
The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.
Latest Meeting Minutes
August 2026
PPG members present: MD and aplogies from HM, EL and AD
May 2026 meeting minutes
These were signed off.
Friends and family test May to July 2026
109 (81%) out of 135 responses were rated as good or very good
- 74 - very good
- 35 - good
- 7 - neutral
- 9 - poor
- 7 - very poor
- 3 - don't know
This was a slight improvement on the previous quarter.
Postive comments included: good access, good car, helpful staff, efficient
Areas of possible improvement included
- replying to patient queries sent online
- preferred means of contact for neurodiverse patients
- prescription queries- this has been addressed at the July practice meeting and the pharmacy team respond back to patients if they have any further questions about a request
- waiting room ventilation- consider additional portable air conditioning unit for the reception and clinical areas
GP patient survey for 2026
When comparing the results from 2025 the appointment experience scored highly and was similar or above the ICB and national figures. 99% of patients had confidence and trust in the healthcare professional they saw or spoke to.
Compared to 2025 some indicators had slipped.
- 77% overall experience of this GP practice compared to 87% in 2025
- 81% knew what the next step would be within 2 days of contacting the GP practice compared to 97% in 2025
- 73% good overall experience of contacting the GP practice compared to 88% in 2025
- 67% found it easy to contact the GP practice by phone compared to 82% in 2025
Despite the reduced satisfaction in some indicators they were mostly as good or above the national and ICB figures.
The response rate in 2026 was 12% compared to 16% in 2025.
A discussion was held to identify any improvements and causes for these changes:
- The switch to online access in November 2025 was thought to have had an impact on the 2026 survey, which was carried out in January to March 2026
- The practice has relied on temporary staff in the last year and now has recruited more reception staff
- Using the website to contact the surgery could be improved as currently it only offers the option to make an appointment rather than other options
- The transition to online access in line with the PCN, ICB and NHS plan may have affected patient's use of telephone access
Agreed actions
- Ensure all patient requests are responded to, to both acknowledge and advise on the next steps in line with NHS guidance
- Contact our website provider to make it more clear how to contact the practice for all types of requests online with a more complete list of options such as prescription request, general queries, admin queries as well as appointment requests
- Review our cloud-based telephony system to assess current call waiting times, missed and abandoned calls
Overall it was felt that by having more reception staff in post this would improve patient satisfaction when contacting the practice.
AOB
Potential newsletter
Ideas to be sent to the PPG for comment in October include the flu clinic and health promotion.
Helping neurodiverse patients
As a response to patient feedback the practice has improved its process when sending forms for completion for suspected ADHD and autism. Now we also ask if the patient needs help with completing these forms, which can be quite complex and confusing for patients to complete on their own. If needing help the staff can help do this over the phone or in person if requested.
Next meeeting
November 2026