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Appointments
How to get seen by the most appropriate member of our healthcare team.
We offer appointments with a wide range of health care professionals. Before booking in with a GP please check our list of options to see who is best placed to help you.
Book an Appointment
Community Pharmacists
Did you know that the community pharmacy teams are now able to manage many health conditions, and they can now prescribe antibiotics if appropriate for the following conditions?
- Earache
- Impetigo (skin infections)
- Infected insect bites
- Shingles
- Sinus pain
- Sore throat
- Urinary tract infections
Please visit the NHS website to see if you fit this criteria and for further information on what they can help with.
Change or Cancel an Appointment
It is important that you call us you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
If you used our online system to make an appointment you can use the link sent via text to sent to you to cancel if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Late For Your Appointment?
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Out of Hours
GP Extended Hub Hours
Extended Hours at Neighbouring GP Surgeries
There are now extra GP appointments available in the evenings and on weekends for City and Hackney patients.
Who can access the service?
Patients registered with a City and Hackney GP practice can book an appointment through their GP practice. These appointments are not suitable for all types of problems. (Note: This is not a walk-in service)
Opening Times:
The hours are 7am to 8am and 6:30pm to 8pm on weekdays, and 9am to 4pm on weekends and Bank Holidays.
How do I book an appointment?
For now, you can book an appointment by contacting your own GP practice.
Consultation Expectations:
One benefit of the primary care extended access service is that the GP will have access to view your medical record during your visit, with your consent, to better understand your medical history.
Medical Record Access:
Only authorised staff within the service will have access to your medical record with your consent.
Non-Consent:
If you don't consent to share your medical records, inform the receptionist or GP when booking the appointment.
Tests and Referrals:
Any test requests or referrals will be sent back to your own GP practice to action.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Interpreters
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.